*PLEASE READ FULLY AND CAREFULLY; You May Print For Your Records*
*Updated Mar 28 2023*

Resort Rentals International (HEREIN REFERRED TO AS RRI)) is a Licensed Florida Seller Of Travel and provider of a confirmed booking at the rental property located within the resort on their confirmed booking.

Users of our websites' and persons booking a rental unit on our websites' HEREIN REFERRED TO AS GUEST OR YOU.

GUEST’S FAMILY MEMBERS, GUESTS, AND INVITEES AT THE PROPERTY ARE HEREIN REFERRED TO AS OCCUPANTS

Use of Our Website, including VacayCondos.com, Res.VacayCondos.Com, RRIVacations.com & Beds24.com Booking Engine:

As the GUEST, your reservation will not be 100% confirmed until you receive the Confirmation Email stating that the reservation has been confirmed and verified by Resort Rentals International. We ask you to please wait to  book any non-refundable travel until you receive the Confirmation Email with your resort confirmation number and your receipt. This process generally takes 48 hours.

1. Payments:

Payment is required to secure the unit for your booking.  Payment methods provided may be authorized in advance of final charge.  When payment has been completed you will receive a receipt.  Payments will show on your statement as Resort Rentals Intl.

2. Booking Cancellation Policy:

Unless otherwise stated on the specific booking check out page, all bookings are non-refunable and non-changable. 

-    No refund for failure to arrive on the check-in date. 
-    No refund for departing prior to the check-out date. 
-    Refunds will not be provided for cancellations or delays with travel arrangements, weather, medical conditions, family emergencies, or any other circumstance that may prevent GUEST from arriving. Refunds will only be provided according to the Cancellation Policy in this rental agreement. Please consider purchasing Trip Cancellation Protection and/or Travel Insurance from a reputable insurance company.
-    COVID-19 poses a foreseeable risk to travel plans. GUEST agrees that RRI will not provide any exceptions to this policy for any COVID-19 related circumstance including but not limited to COVID illness, quarantine, or travel restrictions.
-    Refunds or Accommodations Credit will not be provided for closures of any shared amenities, facilities, activities, services, pools, or hot tubs.

Travel insurance is recommended and GUEST may secure coverage from an insurance company of their choice.
RRI Recommends Generali - more info can on travel insurance can be seen here: https://rrivacations.com/trip-protection

3. Booking modifications & Booking Requests:

Once a booking is made it cannot be modified. Name changes and requests are on a case by case basis and cannot be guarenteed.  Please reach out in advance as possible to [email protected] or call 407-930-4039 for assistance from an agent.

GUEST may place requests with their booking or directly with the resort for unit location, or additional amentities.  Requests are soley at the discretion of the resort, RRI does not guarentee any requests.

4. Unit Descriptions, Unit Photos, Unit View Types and Unit Availability :

All units at the resort are managed and maintained by the resort. Units are assigned by the resort according to their specific policy The resort may change the unit assignment based on maintinance, availability, check-in time, or other factors. Unit layout, furnishings, amenities, bed configuration and view may vary from the descriptions, images and floor-plan examples listed on our websites. GUEST are welcome to contact the resort directly with specific questions regarding the resort.

Unit photos are representative of the unit, specific unit is assigned at check-in

Unit view type categorizations are provided by the resorts.  RRI is unable to guarentee the results of a view type categoization. For example, an ocean view categorized unit may have a view obsctructed by landscaping, trees, sand dunes or other structures that are out of the control of RRI.

5. Property Conditions:

GUEST agrees the Property is provided as is, and RRI is not responsible for the condition of the Property. In no case shall RRI be liable or provide refunds or compensation for any inconvenience outside RRI’s control including but not limited to temporary defects or outages of water, gas, electricity, plumbing, television, appliances, doors, balconies, tubs, showers, or any other utility, or interruptions or limitation of any service or amenity. GUEST agrees to notify RRI and resort staff immediately upon noticing an unsatisfactory condition, issue, or any potentially hazardous condition at the Property, or if an incident occurs at the Property that is related to such a problem or condition. Additionally, the Property from time to time may undergo repairs or improvements which may result in noise and/or interruption of services or amenities. RRI will not provide refunds, reimbursements, or compensation of any kind for inconveniences or interruptions of any amenity, facility, utility, or any other service.

6. Resort Amenities, Resort Features, Resort Access, Construction & Repairs

GUEST bookings is for unit accomodations at designated resorts. GUEST is provided with access to resort features and amenities if available and offered to unit guests.  There may or may not be additional fees.

RRI does not accept liability for any inconveniences beyond our control including but not limited to temporary defects or outage of utilities, closures of resort amenities, or limitation of any other service. RRI will not provide refunds, reimbursements, or compensation for inconvenience or interruption utilities, resort amenities, or any other service.

GUEST is encourged to contact resorts to find out if any construction, repair or renovation projects are occuring or are planned to occur during their stay.
Any limitations, closures, or cancellations of; resort amenities, facilities, public spaces or events do not alter the terms of the agreement.

7. Unavailability of Facilities and Shared Amenities:

In no case shall RRI be liable or provide refunds for any inconvenience outside RRI’s control including but not limited to temporary defects or closures of shared amenities or facilities, utilities, or limitation of any other service or amenity. Additionally, the Property from time to time may undergo repairs or improvements which may result in noise and/or interruption of services or amenities. RRI will not provide refunds, reimbursements, or compensation for inconvenience or interruptions of any amenity, facility, or any other service.

8. Unavailability of the Property:

In the unlikely event the Property is not available for occupancy due to any event outside of RRI’s control, RRI reserves the right to secure comparable replacement accommodations. If RRI is unable to secure replacement accommodations, RRI shall immediately provide GUEST with a full refund of the Rental Amount. GUEST agrees to immediately contact RRI by phone or email if unavailability is determined upon GUEST’s arrival.

9. House Rules:

GUEST agrees to abide by all resort policies and ensure that all Occupants understand and comply with the resort policies including but not limited to maximum occupancy, pet policy, smoking policies, noise and nuisance policies, and check-in and check-out policies. 

Any failure by GUEST or OCCUPANTS to comply with any of the terms of house rules or resort policies may result in a forfeiture of your rights to rent the Rental Unit, up to and including immediate eviction from the Rental Unit without refund.

10. Assignment or Sublease Prohibited.

GUEST shall not assign or sublease the Property without written consent by RRI.

11. Consequences of Breach.

Any failure by GUEST or OCCUPANTS to comply with any of the terms and conditions within this Rental Agreement or Property policies may result in a forfeiture of GUEST payment(s) and rights to rent the Property, up to and including immediate eviction from the Property without refund. RRI will not be responsible for any loss or damage incurred by GUEST or OCCUPANTS caused by an eviction.

12. Governing Law:

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to the conflict of laws principles thereof.

13. Jurisdiction:

GUEST and RRI agree that personal jurisdiction shall exist in the State of Florida and that the State of Florida shall have subject-matter jurisdiction over any issues arising from interpretation or enforcement of this Agreement. Any lawsuits arising out of this Rental Agreement shall be brought in Lake County, Florida.

14. Court Costs and Attorneys’ Fees:

In the event of any dispute between the parties concerning the terms and provisions of this Rental Agreement, the prevailing party in such dispute shall be entitled to collect from the other party all costs incurred in such dispute, including but not limited to court costs and reasonable attorneys’ fees. 17. Severability. Any provision of any relevant terms and conditions within this Rental Agreement, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions within this Rental Agreement shall remain in full force and effect.

15. Indemnification, Release Of Liability and Assumption Of Risk:

GUEST agrees to hold harmless and indemnify Resort Rentals International for all claims for property damage, personal injury, or monetary loss resulting from GUEST’S actions or omissions, and the actions or omissions of any OCCUPANT of the Property

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUEST HEREBY WAIVES AND RELEASES ANY CLAIMS AGAINST RESORT RENTALS INTERNATIONAL, IT’S DIRECTORS, EMPLOYEES, AGENTS, OWNERS, AND REPRESENTATIVES, OFFICIALLY OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES FOR DEATH, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH GUEST’S STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF RESORT RENTALS INTERNATIONAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. GUEST AGREES TO USE THE PROPERTY INCLUDING ITS SHARED AMENITIES AND FACILITIES ENTIRELY AT THE GUEST’S OWN INITIATIVE, RISK AND RESPONSIBILITY.

16. GUEST waives GUEST's right to challenge any charges with their credit card company. If GUEST submits any dispute, cancellation, or challenge through their bank, credit card company, or other financial institution, rather than following the dispute process as set forth in this Agreement, then RRI and/or Owner may (without any notice to GUEST) pursue a claim against GUEST for any and all damages incurred by RRI and/or Owner including, but not limited to, the cost of pursuing those damages (attorneys' and paralegal fees and costs), and any chargeback amounts, any fees, and interest at the highest rate permitted by law.

17. Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among the Parties and RRI's subsidiaries, officers, directors, employees, agents, business partners, third-party travel providers, vendors or any companies offering products or services through RRI (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Orange County, Floida, U.S.A., to the exclusion of any other forum. RRI and GUEST hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Orange County, Floida.The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced. The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically.The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure. Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Florida without regard to its choice of law and conflict of law rules. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis. The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Orange County, Floida. Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, RRI may as necessary apply to a court of competent jurisdiction in Orange County, Floida to seek injunctive relief relating to the unauthorized use of RRI trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration. Judgment upon the arbitral award or decision may be entered by the State or Federal Courts located in Orange County, Floida or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.